Archive for AXA Insurance

Claims Development Framework Review

As many members working in Claims will know, the Development Framework designed to advance staff more quickly though their pay scale than the performance related pay system has more than a few problems and is not working as it should be.

We have been engaging the company on this topic for some time now and have agreed to commence a full scale review in the second quarter of this year. At present individual disciplines within Claims eg. liability, motor etc. are reviewing that skills they regard as necessary for an employee to be rated as competent and be able to handle the bulk of items that cross their desk.

Cleary this is not going to be a swift fix, but we are hopeful that we can help ensure the necessary changes are put in place to ensure the Development Framework system works as it should do (ie. to the benefit of the staff and company) and not as it has been.

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Unite in AXA Submit Pay Claim

Unite the Union met with representatives of AXA today and submitted a 3.5% pay claim on behalf of the bargaining unit.

Further negotiation meetings have been scheduled for this month.

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Pay 2018 – joint AXA/Unite statement

This statement confirms the overall pay budget (how much AXA has available to spend on salaries) and framework (how AXA will spend that money) for 2018. These details are negotiated between AXA and Unite and apply to employees in all roles at Levels 6-9 in AXA Insurance and Corporate Centre.

Overall budget

This year’s talks have concluded with an offer of an increase in the total pay budget of 3% for employees in Levels 3-9. Any pay increases will take effect from 1 April 2018.

Levels 6-9 Pay Framework

Pay awards will be made to employees in these roles based on your performance rating and where your salary is positioned in the pay range.

  Position in salary range

(vs. midpoint)

  95% & below 95% – 105% 105% & above



Outstanding 4.75% 3.75% 2.75%
Excellent 4.25% 3.25% 2.25%
Successful 4.00% 3.00% 2.00%
Partially Successful 2.00% 1.50% 1.00%
Unsuccessful 0.00% 0.00% 0.00%

Levels 3-5 Pay Approach

Senior managers will have full discretion to set pay awards within the overall budget for employees in Level 3-5 roles. Your performance and current salary against the pay ranges will be part of the decision making.

Other adjustments

AXA UK’s minimum salary will be increased to £15,925 but other pay ranges are unchanged, although AXA UK’s approach to pay ranges and pay families is currently under review.

There are some local pay arrangements, like the AXA Insurance Claims Development Framework, which are managed outside of this process.

There is more information on the pay review process on the My Reward pages on ONE.

Next steps

Unite will ballot its members on this offer, with the ballot taking place between 7 February and 20 February 2018.

Please speak to your line manager or Unite representative if you have any questions.

Amanda Blanc 

Group Chief Executive

AXA UK & Ireland

Dominic Hook 

National Officer



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AXA offer 2.7%

Click here to read the latest Unite in AXA newsletter on AXA’s 2017 pay offer.

Please leave your feedback below or talk to your local union rep.

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Unrecognised & unrewarded…

Click here to read the latest Unite in AXA newsletter on our 2017 pay claim  Please leave your feedback below or talk to your local union rep.

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2016 3rd Pay Ballot result…

Based on a 66% return of ballot papers issued, the result of the 2016 2nd pay ballot is as follows:

For: 88%
Against: 12%
Spoilt: 0%

We have communicated this to the company…

Thank you to everyone who voted and the local workplace reps for the hard work they put in running the ballot.

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Back to the Ballot Box

Click here to read the latest Unite in AXA newsletter on the changes to the 2016 pay offer for AXA Insurance staff.

Please leave your feedback below or talk to your local union rep.

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AXA PLI transfers to Commercial

Today’s announcement that Personal Lines Intermediary will transfer into Amanda Blanc’s business area will come as no surprise given press speculation to this end and the fact that it makes a lot of sense for intermediaries to be dealing with one part of the business not two.

AXA has entered consultation with Unite over the transfer and we are pleased to note that they do not anticipate any significant impact as a result of the switch, indeed many staff will notice little, if any difference, in their day to day activity.

 We have flagged a number of issues which we would like to discuss further with the company, such as the impact on the Commercial combined operating ratio of the inclusion of the Personal Lines Intermediary business and its potential impact on the Commercial bonus multiplier. We have also asked what impact the split will have on Direct & Corporate Partners COR and their bonus going forward.

If you have any questions or concerns arising out of today’s announcement, please speak to your local Unite rep so we can ensure they are addressed at a national level.

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New reps in Birmingham, Bolton and Ipswich

Three members have volunteered to become union reps to help make AXA a better place to work and assist their colleagues with any workplace issues:

Brian Collins (Birmingham)

Julia Lawrenson (Bolton)

Alan McGill (Ipswich)

Thanks to all for volunteering.

Sadly Fatima Oomer and Husna Patel have stood down as reps in Bolton and we’d like to thank both of them for the help and assistance they have provided both Unite in AXA and the union members in Bolton over recent years as workplace reps.

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AXA branch déjà vu

Click here to read the latest Unite in AXA newsletter on yesterday’s announcement in Commercial Lines. Please leave your feedback below or talk to your local union rep.

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