Have your say – on pay 2026…

With the 2026 pay talks now on the horizon, we need to hear from you, our members, about what you think. Please complete the pay survey which can be accessed here, and encourage your colleagues to as well.

Screenshot

November 3, 2025 · Filed under AXA UK, Pay, Pay 2026

6 Comments »

  1. Kevin Baker Said,

    November 3, 2025 @ 12:46 pm

    AXA Health Personal Advisor. With front line responsibility significantly increasing this year, a lot of what was considered going beyond expectations is now part of our expected daily tasks. Sending confirmation of cover messages, calling specialist secretary’s and hospitals for information on a members claim, processing Doctor Care Anywhere Referals, and sourcing suirabke specialist names. This comes with additional targets that I have repeatedly raised as being unfair and unclear as the pathways targets are more of a sakes target, not performance, with the statistics showing its like a hit and miss lottery, and the wrap target is set based on everyone’s stats while over half of agents skip the new tasks just to hit the wrap target. Managers have no access to sales force so cannot check who is or isn’t. All thus impacts Framework development and EoY review ratings.

    With national minimum wages increasing, many new starters leave as the pay is not worth the stress of the added responsibility and unfair, unclear targets.

  2. Nick Rutter Said,

    November 4, 2025 @ 9:07 am

    Given the Chancellor will be raising taxes we need the best deal because otherwise we are all going to be worse off.

  3. muhammad islam Said,

    November 4, 2025 @ 9:52 am

    increase in travel costs will affect my monthly budget, my circumstances have changed which has led to increased child care costs

  4. Donna Lamming Said,

    November 4, 2025 @ 11:52 am

    To much to learn having to deal with numerous different products with no extra pay – I don’t believe that other car insurance companies have to deal with more work loads with no incentive.

  5. Jason Darcy Said,

    November 4, 2025 @ 12:04 pm

    It doesn’t meet the living standards, and it feels like we are struggling with economic growth in the UK, yet the company isn’t providing adequate support to help front-line employees address these challenges.

    Despite the company’s continued emphasis on growth and cost savings, this isn’t reflected in our wages.

    I have had to look for additional work outside of AXA to manage my bills and the rising cost of living.

    This is truly disappointing and gives the impression that the company isn’t fully supporting its employees during these difficult times.

    Its truly disappointing and doesnt feel as the company has its empolyees backs.

  6. Joanne Lewis Said,

    November 7, 2025 @ 5:17 pm

    I feel the same as most. We have been open to cross skilling, additional responsibilities and extra queues, scripts and differences in processes and we have worked hard to keep on top, pass QAs and be adherent. The pressure to succeed has turned employees against each other with Agents in more queues feeling they work harder than others for no additional pay, or less pay if they have flexible working or part time hours, depending on their situation. I would like to see AXA address this and pay a fairer wage as it will benefit the business more if the employees are happier.

Leave a Comment