Commercial Flexitime Survey

At the end of April Commercial Lines suspended flexitime without consultation with Unite. In subsequent conversations Commercial management stated they were doing this in the interests of employee well being so people did not work excessive hours at home. We disagreed with this citing a range of factors from business needs, to ways of managing the perceived problem, to the fact other areas in AXA Insurance still were operating flexitime eg. Claims,  but the decision had already been made.

Jon Walker, head of Commercial, assured us that no member of staff would be expected to work more than their contracted hours, and if they needed to for specific customer needs then they would no be expected to work for free and would be given the time back.

Regardless of that we have received numerous calls from members that this is not happening, or only after making a lot of fuss with their manager often requiring the intervention of their local union rep.

In July, with some staff now working back in the office, we suggested a phased return of flexitime but Commercial management have ignored our suggestion, eventually after two months of chasing, only offering to set up a working party to see how flexitime will operate in the future smart working environment (the hybrid, part home/part office one) even though that is at its formative discussion stage and no where near being rolled out.

Despite the anecdotal evidence we provided from members, Commercial management do not believe there is a problem so we have decided to survey as many staff as we can in Commercial operations across the country to evidence how widespread the issue is.

Consequently if you work in Commercial Lines (not in Claims or Finance doing Commercial orientated work) we would be grateful if you could complete this survey, and encourage your colleagues also, so we can pursue the matter of flexitime with senior management.

Please click here to access the survey.


  1. Carol Said,

    November 6, 2020 @ 12:38 pm

    Working from home does not benefit me personally, it adds nothing. I love the flexibility working flexitime gives me, knowing I can bank time when your busy and then have a full day off to switch off completely (phone off/email off) is a brilliant benefit and really helps re-energise me without having to take a days precious holiday just because your knackered. That’s work life balance for me. The withdrawal of flex time for me is a reduction in my happiness and wellbeing. Flexitime is a benefit I truly treasure.

  2. CHADSEY6423 Said,

    January 2, 2021 @ 11:36 pm

    Thank you!!1

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