Archive for AXA Insurance

Increased working hours plan…

Members in AXA Teesside will now have seen management’s proposal to  increase working hours there from 35 to 37.5 per week.

The company are looking to extend what they introduced in Birmingham two years ago, ie. new starters on 37.5 hours a week and a voluntary increase in hours by individuals with pay increased proportionally.

The local Unite in AXA reps have now begun to engage with staff locally to enable us to consult further with the company.

If you work in Teesside and have a query, please contact one of your local reps.

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Return to the office…

The limited re-opening of AXA offices continues with Birmingham, Glasgow, Haverhill and Weybridge due to reopen with limited capacity over the next several weeks, with all those returning to the office doing so on a voluntary basis. As with all previous reopenings we have engaged actively with the company on your behalf, ensuring that health and safety is front and centre of the decision making process.

Whilst for many working from home will continue to be the norm for the time being, AXA are looking to ensure there is no drastic drop off in productivity. Consequently it may be in some business areas, where working from home has had a demonstrable negative impact on productivity, and if there is capacity in your local office (subject to social distancing requirements etc), that you may be asked to return to the office for some days a week.

This will only occur if your manager has demonstrated the necesity to do this due to a reduction in productivity.

If you have concerns about returning to the office (eg, you normally use public transport and have concerns over using it safely) or have child care issues or health issues, then in the first instance you should have a conversation with your manager who should address them and hopefully suggest ways of alleviating your concerns or problems.

If you are not satisfied with your manager’s response, then please contact your local union reps who will work with you to try and reach a solution.

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AXA offices reopening…

Monday will see AXA begin the process of re-opening some of its offices following the lockdown. In AXA Insurance these offices are Ipswich, Middlesbrough and Morecambe and less than 50 staff will be returning across the three sites. Additionally Ipswich and Middlesbrough will be used for some training before those staff return to working from home.

Unite in AXA have been heavily involved in consultation with the company over these reopenings and our primary focus has been on the health and safety of those returning. We have seen the in-depth risk assessments for the three sites and shared these with the lead union reps at each site for their input and challenge.

We have ensured that AXA provide masks to be worn by those that wish, checked social distancing protocols not only within the buildings but also outside in car parks etc. all to make sure those returning are kept as safe as possible.

Those returning will have to abide by certain rules not only for their own safety, but also that of their colleagues and we would encourage any members in this first tranche of returnees to make sure they know the rules and follow them.

The returning staff are those that have, for various reasons, been unable to work from home during the lockdown. AXA has confirmed that no employee is being forced to return to the office and if they do not feel comfortable at this stage, they will not be made to. If you are told to, or feel pressured by your manager to return to the office before you are comfortable, please speak to your local union rep.

This is the first phase of the re-opening process and the next stage with more sites re-opening is likely to be within the next few weeks depending on the success of phase one and the relaxing of Government guidlines. However, again, any further re-openings will be limited numbers of people wise and we are told on a voluntary basis.

Whilst social distancing protocols remain in place, it is not physically possible for the vast majority of workers to return to normal office work in AXA, so working from home for the majority is the new norm for the majority for the foreseeable future.

With that in mind we have been extremely vocal on the issue of AXA supplying the necessary equipments beyond just laptops and phones to allow you to work from home safely and comfortably. Hopefully the frustrating problems many have experienced have now been sorted and chairs, screens, desks etc are now being shipped to workers who need them. If you are still  experiencing problems having your requirements agreed, please speak to your local Unite in AXA rep.

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Commercial flexitime suspension

Last week we learnt that Commercial had suspended the operation of flexitime and accrual of hours whilst employees worked from home with immediate effect. Unite in AXA were not consulted on this beforehand.

Yesterday we held a meeting with Jon Walker, Commercial Director, about his decision and raised our concerns over the lack of prior consultation, the impact on staff and their ability to react to urgent customer needs, and the decision to not allow individuals to take flexidays from the time they have already accrued.

Jon Walker advised the reason for the decision was primarilly driven by concerns for the mental well-being of Commercial staff working from home during the crisis, as well as problems that could arise out a build up of flexitime to be taken once employees return to the office. He advised there was no intention to make this suspension permanent.

We stressed that we would not accept employees being expected to work beyond their contracted hours to meet customer needs without any form of compensation, whether than be in the form of time accrual, time off in lieu or overtime payment.

It was agreed that employees should not be expected to work beyond their contracted hours for free and that if necessary specific instances were extra work is required by staff for customer service reasons then they would be allowed to record this as accrued time. It was also agreed that staff who had already accrued enough hours to take time off could do so.

We are assured this is a temporary measure and we will ensure that the decision is regularly reviewed to ensure it meets the needs of our members as well as that of the business as the current situation evolves.

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Increase in working hours…

Members in AXA Ipswich claims may have heard talk about a planned increase in working hours from 35 to 37.5 per week.

The company are looking to extend what they introduced in Birmingham last year, ie. a voluntary increase in hours by individuals, but we are at a very early stage in collective consultation on this and at present there is no timescale or a definite decision to follow the Birmingham approach.

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AXA Travel

Last week’s announcement that AXA have formed a project team to explore how it delivers travel insurance in the future, potentially combining its UK operation with AXA Partners came out of the blue, with the company not have commenced consultation on the issue.

At this stage we are waiting for the company to provide more detail on its ideas so we can consider them and challenge as appropriate.

Given the lack of information we have received from AXA so far, we are not in a position to answer any questions or address any concerns you might have at this point, however we would ask you to speak to your local Unite in AXA rep about any issues you have and we will collate these and get back to members as soon as we can.

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Improvement in ex-Prospero and Sims redundancy terms…

Earlier in the year we raised the issue of banked legacy redundancy times for employees originally employed by Prospero that were worse than the harmonised redundancy terms with the company. The effect of this is that members of this population could, on average, receive £7000 less redundancy pay than if it all been calculated on current AXA terms.

We are pleased to advise that after negotiations, AXA Insurance have agreed to remove any banking that is worse than the harmonised than the current terms, so over one hundred members of staff who initially started work for Prospero or Sims have had their redundancy pay terms improved by several thousand pounds in the unfortunate case that they are made redundant.

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Claims Operating Model Changes…

The company announced today changes to the AXA Insurance Claims structure and organisation. The main impact of the reorganisation falls outside the Unite bargaining unit, but there is some impact across a number of Claims sites that does affect a small number of members.

If you have been impacted by these changes or put at risk of redundancy please contact your local Unite in AXA report for support.

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Claims Development Framework pay rises…

Whilst staff on the Claims Development Framework fall outside the annual pay review, Unite in AXA did include an element pertaining to them in the 2019 pay claim.

We were concerned that, for a variety of reasons, a number of staff on the Framework had not received any pay rise for a number of years, despite their performance being rated as Satisfactory or higher for performance management (which if they had been on the normal performance related pay matrix would have seen them receive pay rises). With this in mind we requested that any employee on the framework who had not received a pay rise in the previous three or more reviews, and had a performance management rating of Satisfactory or higher, receive a pay rise this year.

After reviewing the Development Framework population AXA Insurance Claims have agreed to do this and eighteen employees will now see their pay increased this month when they otherwise would not have.

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Job losses in AXA Commercial…

AXA’s announcement today in respect of changes to its Commercial Lines Intermediary operation comes with the disappointing news that 106 jobs have been put at risk as part of the process. Unite has been involved in ongoing consultation with the company about the changes and is confident that many staff who have been put at risk will be able to be relocated into new roles and the number of redundancies will be much reduced. We do appreciate however that being put at risk is not nice and would encourage members to engage with their local reps on issues of concern. If you do not have a Unite rep in your branch, please look at the list of reps here see who to contact.

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