Claims Development Framework Review

As many members working in Claims will know, the Development Framework designed to advance staff more quickly though their pay scale than the performance related pay system has more than a few problems and is not working as it should be.

We have been engaging the company on this topic for some time now and have agreed to commence a full scale review in the second quarter of this year. At present individual disciplines within Claims eg. liability, motor etc. are reviewing that skills they regard as necessary for an employee to be rated as competent and be able to handle the bulk of items that cross their desk.

Cleary this is not going to be a swift fix, but we are hopeful that we can help ensure the necessary changes are put in place to ensure the Development Framework system works as it should do (ie. to the benefit of the staff and company) and not as it has been.