Archive for Claims

Travel claims announcement

Today’s announcement of the loss of the Lloyds contract will cause worry and anxiety for the staff in Travel Claims who now face an uncertain future. At present there are many important questions that cannot be immediately answered, but we will be working with the company to protect the interests of our members in the affected unit, and minimise any potential job losses.

If you have any concerns, please speak to your local Unite in AXA representative and we will do our best to answer them. A list of reps can be found here.

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Claims Operating Model Changes…

The company announced today changes to the AXA Insurance Claims structure and organisation. The main impact of the reorganisation falls outside the Unite bargaining unit, but there is some impact across a number of Claims sites that does affect a small number of members.

If you have been impacted by these changes or put at risk of redundancy please contact your local Unite in AXA report for support.

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Claims Development Framework pay rises…

Whilst staff on the Claims Development Framework fall outside the annual pay review, Unite in AXA did include an element pertaining to them in the 2019 pay claim.

We were concerned that, for a variety of reasons, a number of staff on the Framework had not received any pay rise for a number of years, despite their performance being rated as Satisfactory or higher for performance management (which if they had been on the normal performance related pay matrix would have seen them receive pay rises). With this in mind we requested that any employee on the framework who had not received a pay rise in the previous three or more reviews, and had a performance management rating of Satisfactory or higher, receive a pay rise this year.

After reviewing the Development Framework population AXA Insurance Claims have agreed to do this and eighteen employees will now see their pay increased this month when they otherwise would not have.

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Claims Development Framework Review

As many members working in Claims will know, the Development Framework designed to advance staff more quickly though their pay scale than the performance related pay system has more than a few problems and is not working as it should be.

We have been engaging the company on this topic for some time now and have agreed to commence a full scale review in the second quarter of this year. At present individual disciplines within Claims eg. liability, motor etc. are reviewing that skills they regard as necessary for an employee to be rated as competent and be able to handle the bulk of items that cross their desk.

Cleary this is not going to be a swift fix, but we are hopeful that we can help ensure the necessary changes are put in place to ensure the Development Framework system works as it should do (ie. to the benefit of the staff and company) and not as it has been.

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