Claims Operating Model Changes…

The company announced today changes to the AXA Insurance Claims structure and organisation. The main impact of the reorganisation falls outside the Unite bargaining unit, but there is some impact across a number of Claims sites that does affect a small number of members.

If you have been impacted by these changes or put at risk of redundancy please contact your local Unite in AXA report for support.

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Claims Development Framework pay rises…

Whilst staff on the Claims Development Framework fall outside the annual pay review, Unite in AXA did include an element pertaining to them in the 2019 pay claim.

We were concerned that, for a variety of reasons, a number of staff on the Framework had not received any pay rise for a number of years, despite their performance being rated as Satisfactory or higher for performance management (which if they had been on the normal performance related pay matrix would have seen them receive pay rises). With this in mind we requested that any employee on the framework who had not received a pay rise in the previous three or more reviews, and had a performance management rating of Satisfactory or higher, receive a pay rise this year.

After reviewing the Development Framework population AXA Insurance Claims have agreed to do this and eighteen employees will now see their pay increased this month when they otherwise would not have.

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Job losses in AXA Commercial…

AXA’s announcement today in respect of changes to its Commercial Lines Intermediary operation comes with the disappointing news that 106 jobs have been put at risk as part of the process. Unite has been involved in ongoing consultation with the company about the changes and is confident that many staff who have been put at risk will be able to be relocated into new roles and the number of redundancies will be much reduced. We do appreciate however that being put at risk is not nice and would encourage members to engage with their local reps on issues of concern. If you do not have a Unite rep in your branch, please look at the list of reps here see who to contact.

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2019 Pay Ballot Result

Based on a 72% return of ballot papers issued, the result of the 2018 pay ballot is as follows:

For: 71%
Against: 29%
Spoilt: 0%

We have communicated this to the company…

Thank you to everyone who voted and the local workplace reps for the hard work they put in running the ballot.

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Ex-Prospero redundancy terms under review…

Unite in AXA have approached the company with a view to addressing the banked redundancy terms anomaly affecting ex-Prospero/AXA Direct staff. When AXA Insurance terms and conditions where harmonised in 2001 for staff from the various companies including Guardian, Provincial and Prospero, the banking of redundancy terms, a move taken to protect previously earned benefits, resulted in the small ex-Prospero/AXA Direct  population banking redundancy terms worse than those going forward.

We have opened discussions with AXA Insurance about removing this anomaly to ensure this small group of employees do not continue to be penalised for having an employment history different than the majority of their colleagues.

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Pay 2019 – joint AXA/Unite statement

Joint Statement from AXA and Unite

This statement tells you the overall pay budget (how much AXA has to spend on salaries) and framework (how AXA will spend it) for 2019. This is negotiated between AXA and Unite for Associate to Professional bands and applies to all AXA Insurance and Corporate Centre employees.

Overall Budget

This year’s talks have concluded with an offer of a 3% increase for the total pay budget for employees in Associate to Professional bands. The same budget will apply to the Senior Professional to Senior Leader bands. Whilst the overall increase to the budget will be shared across all eligible employees, individual increases will vary based on the circumstances set out below. Any pay increases will take effect from 1 April 2019. 

Associate to Professional Pay Approach

Pay awards will be made to employees in these roles based on performance rating and position of salary in the pay range. The % amounts are set in order to be able to make larger awards to high performers and those lower in the pay ranges, while also remaining within the overall budget. 

Individual outcomes will be formally communicated to employees in March. Further information about how pay is distributed using the matrix can be found on the Manager Area on ONE.

Senior Professional to Senior Leader Pay Approach

Managers who are responsible for pay decisions for the pay review process (also known as Pool Heads) will have full discretion to set pay awards within the overall budget for employees in Senior Professional to Senior Leader roles. These decisions are made in the context of a range factors including individual performance, the external market and comparable pay between peers.

Future Changes to Pay and Bonus Approach

Following the recent changes made to AXA’s bands and pay ranges, it has been decided that Professionals will move into the discretionary approach (currently applied to Senior Professionals and above) for pay and bonus awards paid next year (2020). 

In implementing this change AXA will pay particular attention to ensuring fairness remains at the forefront of pay and bonus decisions and, as with any change, the approach will be subject to review to ensure it is meeting the objectives that have been set down for it.

Other Adjustments

AXA UK’s minimum salary will be increased to £16,380 (based on a 35 hour FTE contract). There are no other changes to pay ranges.

There are some local pay arrangements, like the AXA Insurance Claims Development Framework, which are managed outside of this process.

There’s more information on the pay review process on the My Pay & Benefits pages on ONE.

Next steps

Unite will ballot its members on this offer, with the ballot taking place between the 11th and 20thFebruary.

Please speak to your line manager or Unite representative if you have any questions.

 Claudio Gienal  Group Chief Executive AXA UK & Ireland  Dominic Hook National Officer Unite the Union         

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Claims Development Framework Review

As many members working in Claims will know, the Development Framework designed to advance staff more quickly though their pay scale than the performance related pay system has more than a few problems and is not working as it should be.

We have been engaging the company on this topic for some time now and have agreed to commence a full scale review in the second quarter of this year. At present individual disciplines within Claims eg. liability, motor etc. are reviewing that skills they regard as necessary for an employee to be rated as competent and be able to handle the bulk of items that cross their desk.

Cleary this is not going to be a swift fix, but we are hopeful that we can help ensure the necessary changes are put in place to ensure the Development Framework system works as it should do (ie. to the benefit of the staff and company) and not as it has been.

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Unite in AXA Submit Pay Claim

Unite the Union met with representatives of AXA today and submitted a 3.5% pay claim on behalf of the bargaining unit.

Further negotiation meetings have been scheduled for this month.

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2019 Pay ballot

The 2019 Unite in AXA pay survey can be accessed here.

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2018 Northern Ireland Pay Ballot Result

Based on a 95% return of ballot papers issued, the result of the 2018 pay ballot in Northern Ireland is as follows:

For: 56%
Against: 44%
Spoilt: 0%

We have communicated this to the company…

Thank you to everyone who voted and the local workplace reps for the hard work they put in running the ballot.

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